SubAIPlayer Support
Support & FAQ
Find troubleshooting tips and answers for SubAIPlayer. If you cannot find what you need, feel free to reach out to us.
❓ Frequently Asked Questions
Yes, SubAIPlayer operates 100% offline. Both the OCR engine and the neural AI translation models execute locally on your Mac's hardware. You can use all features seamlessly during flights, commutes, or in areas without network connectivity.
Please try the following adjustments:
- Resize and reposition the overlay window so that the subtitle text is clearly centered inside the frame.
- If the background has high visual noise or complex imagery, narrow down the capture area tightly around the subtitle text line.
- In scenes with rapid camera movement or fast subtitle turnover, a minor display lag may occur during on-device AI inference.
Yes. SubAIPlayer features a smart layout OCR analyzer that handles scanned PDFs without embedded text layers, image documents, and traditional vertical layouts (Japanese and Chinese literature) with proper reading order reconstruction.
Never. SubAIPlayer is strictly designed with privacy-by-design principles. Screen framebuffers, recognized texts, and translation outputs never leave your Mac. It is completely safe for confidential business documents and personal data.
SubAIPlayer requires macOS 14.0 (Sonoma) or later. It is highly optimized for Apple Silicon (M1, M2, M3, M4 family) to deliver blazing-fast inference with minimal battery consumption.
Contact Form
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